Refund policy
My Care Boutique – Return & Refund Policy
We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.
14-Day Return Period
You may request a return within 14 days from the date you receive your order.
To request a return, please contact us at mycareboutique@gmail.com or use the return request option available through your customer account, where applicable.
Please include your order number and the reason for your return.
Return Conditions
To be eligible for a return, the product should be returned in the same condition in which it was received, together with its original packaging and any accessories, labels or documentation supplied with it.
Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics and functioning. We reserve the right to make an appropriate deduction from the refund if the value of the product has been reduced as a result of handling beyond what is reasonably necessary, where permitted by applicable law.
Health & Hygiene Products
For health and hygiene reasons, certain sealed products that are not suitable for return may not be eligible for return once their protective seal has been opened or removed, where permitted by applicable consumer law.
This restriction does not affect your statutory rights if an item is faulty, damaged, defective or not as described.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at mycareboutique@gmail.com and include your order number and, where appropriate, photographs of the item.
If the item is confirmed to be damaged, defective or incorrect, we will arrange an appropriate remedy in accordance with applicable consumer law. Where a return is required because the product is defective or incorrect, the customer will not be responsible for the reasonable return shipping costs.
Return Shipping Costs
If you are returning an item because you changed your mind, the direct cost of returning the item is the responsibility of the customer, unless otherwise required by applicable law.
We recommend using a tracked shipping service when returning an order.
Products should not be returned without first contacting us and receiving return instructions.
Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
For customers exercising a statutory right of withdrawal, refunds will be processed within the time limits required by applicable law. Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
If applicable under consumer law, the refund will also include the cost of the least expensive standard delivery option offered for the original order. Any additional cost resulting from choosing a more expensive delivery method is not refundable unless required by law.
Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
European Union / EEA Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.
To exercise your right of withdrawal, you must inform us of your decision within the applicable 14-day period by sending a clear statement to mycareboutique@gmail.com or by using any electronic withdrawal or return function provided through our online store.
After notifying us of your withdrawal, please follow the return instructions provided to you.
Certain products may be excluded from the right of withdrawal where an exemption under applicable consumer law applies, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.
Exchanges
If you would like a different product, please contact us at mycareboutique@gmail.com. Where appropriate, the simplest option may be to return the eligible item and place a new order.
Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at mycareboutique@gmail.com or use the cancellation option available through your customer account, where applicable.
If the order has already been shipped, the applicable return and withdrawal rules will apply.
Return Address
K.C. HAIRPRODUCTSBOUTIQUE LTD
Agias Sophias 23B
3065 Limassol
Cyprus
Please contact us before sending any return so that we can provide the appropriate return instructions.
Contact Us
Trade name: My Care Boutique
Legal company name: K.C. HAIRPRODUCTSBOUTIQUE LTD
Email: mycareboutique@gmail.com
Phone: +357 96572367
Address: Agias Sophias 23B, 3065 Limassol, Cyprus
VAT Number: 10430956P
Company Registration Number: HE430956